Warranty Form

Your Details

First Name

Last Name

Phone/Mobile

Address

Address Line 1

Address Line 2

City

State

Post Code

Merchant Details

Merchant/Retailer Name

Merchant/Retailer Location

Address Line 1

Address Line 2

City

State

Post Code

First Name

Last Name

Phone/Mobile

Original Order Number (for Merchant)

Invoice Number (for Customer)

Product Details

Date of Purchase

Date of Installation

Was it installed by a licensed tradeperson?

Yes

Installer Details

Installer Details/License No.

First Name

Last Name

Installer Phone/Mobile Number

Installer Email address

Has the plumber/builder/installer checked and confirmed that the issue was not caused by installation?

Yes

Was it installed in accordance with BPA’s installation instructions?

Yes

Product Code

Product Name/Description

Detailed Description of Issue/Fault

Images or Video of Fault

File Upload (Maximum 30MB each)

Choose File

File Upload (Maximum 30MB each)

Choose File

File Upload (Maximum 30MB each)

Choose File

Proof of Purchase or Original Purchase Receipt

Proof of Purchase (Max 1 File)

Choose File

Installation Receipt

Installation Receipt (Max 1 File)

Choose File

Please acknowledge the following warranty service conditions:

Should you have a warranty claim that is found to have been caused by faulty installation, misuse or a cause other than a manufacturing defect of the product you will be liable for a callout charge.

Where fault is found to be something other than a warranty issue, or the product is not our product there will be a callout charge.

Please note the standard minimum callout charge is $150.00 + GST plus any travel time applicable if outside of a capital city metropolitan area should any of these instances occur.

Adequate access to products, fittings and fixtures to undertake extended warranty repairs is required. We will not be responsible for any consequential damage or costs where adequate access to product fittings and fixtures is not available.

Please confirm you have read our warranty statement and conditions which can be found at Standard warranty and agree to the warranty service conditions outlined above.